What is HopeWorks?

HopeWorks is a web-based management system used by OneHope to track, monitor, and measure its program-centered ministry efforts to reach children and youth all over the world.

HopeWorks helps us track our program ministry goals from the initial stages of yearly program planning, through the ordering and shipping of our products, and to the final location where the program activity occurs. It is also used to manage all the program financials and provides a way for our partners to report about program events and testimonies.

Accessing HopeWorks

Follow the steps below to access the system and begin using it as a resource for your work.

Supported browsers: HopeWorks is best accessed on the Google Chrome browser or the Apple Safari browser.

Step 1: Go to the HopeWorks log-in page

To access HopeWorks you will first need to establish a connection to the internet. Open a web browser and enter https://hopeworks.hopenet.net/. The HopeWorks log-in page will open.

Step 2: Log in with username and password

Enter your user ID and password assigned to you and click the Sign-in button.

It is the responsibility of each user to keep their user account information secure.

Do not share your user ID and password with anyone. Keep the information in a secure location or memorized. If there is someone else who needs access to HopeWorks, they must request their own account.

If an active HopeWorks user does not log in to the account for 6 months, the account becomes inactive.

If the account is inactive, the user should send a request to reactivate the account to support@hopenet.net.

Signing in with Microsoft Multi-Factor Authentication

To set up MFA for the first time, go to https://aka.ms/MFASetup and sign in with your OneHope email and password.
Follow the appropriate setup instructions:
- If prompted to enter your phone number, watch this setup video.
- If not prompted for your phone number, watch this setup video.
- For a PDF with screenshots, view this document.
If you have any questions about your OneHope credentials, please contact helpdesk@onehope.net.

Forgot your password?

Email support@hopenet.net and request for the account password to be reset. The user will have 2 weeks to change the password to a permanent password.

Requesting a HopeWorks Account

If you would like to request a new HopeWorks account for yourself or someone on your team, please e-mail support@hopenet.net with the following information:

Full name of New User
E-mail Address
Country of Residence
The department the user works in
Type of access this user will need. What type of work will the user be doing in the HopeWorks system?
Geographical access needed. What program/country/region will the user need permission to see?

Once a new account is created, the new user has 2 weeks to log in for the first time before the account goes inactive.

Getting started with HopeWorks 3

HopeWorks has various tools that can help users find the data they need or the area they need to work in. Click here for useful tips on how to navigate different HopeWorks sections.

Reporting HopeWorks Issues

For assistance with a HopeWorks issue, please visit the support portal or send an e-mail to support@hopenet.net

In your e-mail please include:

Subject: Write a very brief summary of the issue. (Example: “HopeWorks error message with Receipts” or “Request to Reset Password”)
Body of the email: Provide as much information about the issue as possible.
- What: Indicate what steps were taken before the issue occurred. Provide a link to the HopeWorks page, form, or report you were working on.
- Where: Specify in which version of HopeWorks you encountered the issue.
- When: Specify when you started having the issue. Did the issue only happen once or are you running into it frequently?
- Priority: Specify the urgency of your issue based on its impact on your work: Low, Medium, High, or Urgent.
Attachments:
- Provide full web-browser screenshots to show the issue. Please make sure that the screenshot includes the web address.
- If possible, include a short video demonstrating the issue (not necessary, but extremely helpful!)

This information helps the Software Development team track and monitor problems, prioritize issues according to urgency, and balance team members' workloads.

As we continue to launch new sections in HopeWorks 3 we want to help you keep track of what features are now available in HopeWorks 3 and what remains available in HopeWorks 2. This information is updated regularly by the Software Development Team.

HopeWorks Terms of Use

By accessing the HopeWorks web site, you agree to the following:

The information contained and entered in HopeWorks is the exclusive property of OneHope. Information from HopeWorks is to be used solely for the purposes of OneHope and its affiliated ministries. The use of information from HopeWorks, or anything other than the exclusive use by OneHope, is expressly prohibited.

Each authorized user is assigned an ID and password. This information is personal and is not to be shared or given out to anyone else. Access to someone else's account is prohibited. If there is another person who needs to access HopeWorks, they must request their own account by contacting the Operations Coordinator for the region they work in.

OneHope retains the right to monitor the activity, usage, and data entry of all users on HopeWorks.

Each active user is required to keep a valid e-mail address registered in HopeWorks. E-mail addresses are kept secure and are only used for updates, notices, and general communication related to HopeWorks or other OneHope activity.

A violation of this agreement can result in termination of your HopeWorks account without advance notice.

Questions? E-mail us at support@hopenet.net

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